The study was an investigation of the performance of Secretaries trained in public institutions. To achieve the aim of the study, two research questions were raised. Relevant literatures were reviewed in line with the purpose of the study. The researcher adopts a simple survey design. The population consists of all the secretaries in four (4) public institutions selected in Ekiti State. Forty secretaries were sampled for the study. The simple random techniques were used in selecting the sample used for the study. Questionnaire was the main instrument used for the study. Forty copies of questionnaires were personally distributed by the researcher and all the copies were returned. The data was analyzed with the use of simple percentage. The findings revealed thatcompetences of lecturers in training of secretaries have positive implications on secretary’s performance in public institutions. Also using modern office equipments and facilities can also improve secretary’s performance in public institutions. It was discover that using modern equipments and facilities in public institutions have greater impact on the job performance of secretaries. Based on the findings, it was recommended that government should try and equip the public institutions with modern equipment so as to enhance effective training of secretaries in order to improve their job performance.
TITLE PAGE
Title Page
Certification
Dedication
Acknowledgement
Abstract
Table of Contents
CHAPTER ONE
INTRODUCTION
Background to the Study 1
Statement of the Problem 2
Purpose of the Study 3
Research Questions 3
Significance of the Study 4
Delimitation of the Study 4
Limitation of the Study 4
Definition of Terms 5
CHAPTER TWO
REVIEW OF RELATED LITERATURE
Meaning of a Secretary 7
Functions of Secretary 9
Qualities and characteristics of secretaries that
will help her in achieving effective office Administration
in public institutions 12
Importance of Secretaries in Business Organizations 14
Issues and Challenges Faced by Secretaries in an Organization 14
The Concept of Training 17
Training of A Secretary 18
Types of training programme. 20
Importance of training
Importance of training to the organization 23
Training and Organizational Objectives 24
Approaches to Training Programme 25
Problems Encountered In Training of a Secretary 26
Effects of Untrained Secretaries in public Institutions 29
The extent of the adequacy of training facilities 30
needed for the training of secretaries. 30
The Challenges of Secretaries Training in Public Institutions 33
Office Automation 34
Facilities used in modern organizations 35
CHAPTER THREE
METHODOLOGY
Research Design 36
Population and Sample 36
Sample and Sampling Techniques 36
Instrument Used 37
Data Collection Procedure 37
Method of Data Analysis 38
Data Analysis Procedure 38
CHAPTER FOUR
DATA ANALYSIS AND RESULTS 39
CHAPTER FIVE
SUMMARY, CONCLUSION AND RECOMMENDATIONS
Restatement of the Problem 49
Summary of Findings 49
Conclusion 50
Recommendations 51
Suggestion for further Studies 51
References 52
Appendix 53
Investigation Into The Performance Of Secretaries Trained In Selected Public Institutions. (n.d.). UniTopics. https://www.unitopics.com/project/material/investigation-into-the-performance-of-secretaries-trained-in-selected-public-institutions/
“Investigation Into The Performance Of Secretaries Trained In Selected Public Institutions.” UniTopics, https://www.unitopics.com/project/material/investigation-into-the-performance-of-secretaries-trained-in-selected-public-institutions/. Accessed 21 November 2024.
“Investigation Into The Performance Of Secretaries Trained In Selected Public Institutions.” UniTopics, Accessed November 21, 2024. https://www.unitopics.com/project/material/investigation-into-the-performance-of-secretaries-trained-in-selected-public-institutions/
Here’s a typical structure for Investigation Into The Performance Of Secretaries Trained In Selected Public Institutions research projects:
- The title page of Investigation Into The Performance Of Secretaries Trained In Selected Public Institutions should include the project title, your name, institution, and date.
- The abstract of Investigation Into The Performance Of Secretaries Trained In Selected Public Institutions should be a summary of around 150-250 words and should highlight the main objectives, methods, results, and conclusions.
- The introduction of Investigation Into The Performance Of Secretaries Trained In Selected Public Institutions should provide the background information, outline the research problem, and state the objectives and significance of the study.
- Review existing research related to Investigation Into The Performance Of Secretaries Trained In Selected Public Institutions, identifying gaps the study aims to fill.
- The methodology section of Investigation Into The Performance Of Secretaries Trained In Selected Public Institutions should describe the research design, data collection methods, and analytical techniques used.
- Present the findings of the Investigation Into The Performance Of Secretaries Trained In Selected Public Institutions research study using tables, charts, and graphs to illustrate key points.
- Interpret Investigation Into The Performance Of Secretaries Trained In Selected Public Institutions results, discussing their implications, limitations, and potential areas for future research.
- Summarize the main findings of the Investigation Into The Performance Of Secretaries Trained In Selected Public Institutions study and restate its significance.
- List all the sources you cited in Investigation Into The Performance Of Secretaries Trained In Selected Public Institutions project, following a specific citation style (e.g., APA, MLA, Chicago).