This study focused on interpersonal/human relations skills secretaries requires for effective job performance in industries.
In the course of the study, related literatures were reviewed. A total of 105 copies of questionnaire for both bosses, secretaries and customers was drawn up and administered in selected firms in Enugu Urban and the information gathered were analyzed.
It was realized that to be sufficient on-the-job, the secretary must posses or be acquainted with some personal qualities/characteristics that will make her quite unique in the office.
The data emphasized that the secretary must posses such technical skills as public relations skills, machine operation skills, shorthand and typewriting skills in order to meet up with the trend of the business world.
Moreover, it was found that both the bosses, secretaries and customers perceived the interpersonal/human relations skills as very important. Based on the findings and discussion, recommendations were made.
Title page
Approval page
Acknowledgement
Abstract
List of tables
Table of content.
CHAPTER ONE
INTRODUCTION
1.1 Background of the study
1.2 Statement of the problem
1.3 Significance of the study
1.4 Purpose of the study
1.5 Research questions
1.6 Delimitation of the study
CHAPTER TWO
REVIEW OF RELATED LITERATURE
2.1 Who is a secretary
2.2 The role of a secretary in the industry
2.3 The concept of skill
2.4 Interpersonal skills
2.5 Human relations theory/skills
2.6 The expectant interpersonal skills of a secretary
2.7 Impact of management – Boss perception on secretaries performance
2.8 Summary of review of related literature
CHAPTER THREE
METHODOLOGY
3.1 Design of the study
3.2 Population of the study
3.3 Sample and sampling techniques
3.4 Description of the instrument used
3.5 Validity of the instrument
3.6 Administration and collection of instrument
3.7 Data analysis.
CHAPTER FOUR
PRESENTATION AND ANALYSIS OF DATA
4.1 Analysis of research question
4.2 Research question 1
4.3 Research question 2
4.4 Research question 3
4.5 Research question 4
CHAPTER FIVE
DISCUSSION OF FINDINGS, CONCLUSION AND RECOMMENDATIONS
5.1 Discussion of findings
5.2 Conclusions
5.3 Recommendations
References
Appendixes
Appendixes 1 questionnaire
Appendixes 2 Introduction letter.
Interpersonal Human Relations Skills Secretaries Require For Effective Job Performance In Industries. (n.d.). UniTopics. https://www.unitopics.com/project/material/interpersonal-human-relations-skills-secretaries-require-for-effective-job-performance-in-industries/
“Interpersonal Human Relations Skills Secretaries Require For Effective Job Performance In Industries.” UniTopics, https://www.unitopics.com/project/material/interpersonal-human-relations-skills-secretaries-require-for-effective-job-performance-in-industries/. Accessed 22 November 2024.
“Interpersonal Human Relations Skills Secretaries Require For Effective Job Performance In Industries.” UniTopics, Accessed November 22, 2024. https://www.unitopics.com/project/material/interpersonal-human-relations-skills-secretaries-require-for-effective-job-performance-in-industries/
Here’s a typical structure for Interpersonal Human Relations Skills Secretaries Require For Effective Job Performance In Industries research projects:
- The title page of Interpersonal Human Relations Skills Secretaries Require For Effective Job Performance In Industries should include the project title, your name, institution, and date.
- The abstract of Interpersonal Human Relations Skills Secretaries Require For Effective Job Performance In Industries should be a summary of around 150-250 words and should highlight the main objectives, methods, results, and conclusions.
- The introduction of Interpersonal Human Relations Skills Secretaries Require For Effective Job Performance In Industries should provide the background information, outline the research problem, and state the objectives and significance of the study.
- Review existing research related to Interpersonal Human Relations Skills Secretaries Require For Effective Job Performance In Industries, identifying gaps the study aims to fill.
- The methodology section of Interpersonal Human Relations Skills Secretaries Require For Effective Job Performance In Industries should describe the research design, data collection methods, and analytical techniques used.
- Present the findings of the Interpersonal Human Relations Skills Secretaries Require For Effective Job Performance In Industries research study using tables, charts, and graphs to illustrate key points.
- Interpret Interpersonal Human Relations Skills Secretaries Require For Effective Job Performance In Industries results, discussing their implications, limitations, and potential areas for future research.
- Summarize the main findings of the Interpersonal Human Relations Skills Secretaries Require For Effective Job Performance In Industries study and restate its significance.
- List all the sources you cited in Interpersonal Human Relations Skills Secretaries Require For Effective Job Performance In Industries project, following a specific citation style (e.g., APA, MLA, Chicago).