This research is a study aimed at finding the main causes of customers of commercial banks to be prompt wherever they are in their current or saving accounts or withdrawing cash from their savings account balances or cash cheque in their current account balance.
Consequent upon this, it will determine the impact balance of the organizational structure of commercial banks on efficient customer services.
In other words, this pieces of research work goes to determine whether the organizational structure of commercial banks service in Nigeria especially First Bank (Nig) Plc.
This research was restricted to (4) four branches each in three states Lagos<P.H Enugu out of 314 three hundred and fourteen branches in Nigeria.
Both interview and questionnaires, method of data gathering were used. This categories of sample were used in this exercise namely customers clerical staff and the management staff in determine the promptness of first bank (Nig) plc to the customers. The three categories of sample contributed in determining how to solve problems of delay if any.
i Title Page
ii Undertaking
iii Approval Page
iv Dedication
v Acknowledgement
vi Abstract
viii Table of content
CHAPTER ONE:
INTRODUCTION 1
1.1 Background Of The Study 2
1.2 Statement Of Problem 7
1.3 Objective Of The Study 9
1.4 Research Question 10
1.5 Statement Of Hypothesis 11
1.6 Significance Of The Study 12
1.7 Scope And Limitation 13
1.8 Definition Of Terms 14
Reference 16
CHAPTER TWO:
LITERATURE REVIEW 17
2.1 Definition And Scope Of Organizational Structure 18
2.2 The Organization Structure Of First Bank Plc 23
2.3 Explanation Of The Organizational Cart 24
2.4 Functions Of Different Department In The Head Office 26
2.5 Service Rendered To Customers 28
Reference 38
CHAPTER THREE:
RESEARCH DESIGN AND METHODOLOGY 40
3.1 Sources Of Data 41
3.2 Interview Question 41
3.3 Research Population 42
3.4 Method Of Sampling 43
3.5 Tools Of The Analysis 44
Reference 48
CHAPTER FOUR:
PRESENTATION ANALYSIS AND
INTERPRETATION OF DATA 49
4.1 Data Presentation And Analysis 49
Reference 75
CHAPTER FIVE
Findings conclusions and recommendations 76
5.1 Findings 76
5.2 Conclusions 77
5.3 Recommendations 77
Bibliography 80
Impact Of Organizational Structure Of Commercial Banks On Efficient Customer Service. (n.d.). UniTopics. https://www.unitopics.com/project/material/impact-of-organizational-structure-of-commercial-banks-on-efficient-customer-service/
“Impact Of Organizational Structure Of Commercial Banks On Efficient Customer Service.” UniTopics, https://www.unitopics.com/project/material/impact-of-organizational-structure-of-commercial-banks-on-efficient-customer-service/. Accessed 24 November 2024.
“Impact Of Organizational Structure Of Commercial Banks On Efficient Customer Service.” UniTopics, Accessed November 24, 2024. https://www.unitopics.com/project/material/impact-of-organizational-structure-of-commercial-banks-on-efficient-customer-service/
Here’s a typical structure for Impact Of Organizational Structure Of Commercial Banks On Efficient Customer Service research projects:
- The title page of Impact Of Organizational Structure Of Commercial Banks On Efficient Customer Service should include the project title, your name, institution, and date.
- The abstract of Impact Of Organizational Structure Of Commercial Banks On Efficient Customer Service should be a summary of around 150-250 words and should highlight the main objectives, methods, results, and conclusions.
- The introduction of Impact Of Organizational Structure Of Commercial Banks On Efficient Customer Service should provide the background information, outline the research problem, and state the objectives and significance of the study.
- Review existing research related to Impact Of Organizational Structure Of Commercial Banks On Efficient Customer Service, identifying gaps the study aims to fill.
- The methodology section of Impact Of Organizational Structure Of Commercial Banks On Efficient Customer Service should describe the research design, data collection methods, and analytical techniques used.
- Present the findings of the Impact Of Organizational Structure Of Commercial Banks On Efficient Customer Service research study using tables, charts, and graphs to illustrate key points.
- Interpret Impact Of Organizational Structure Of Commercial Banks On Efficient Customer Service results, discussing their implications, limitations, and potential areas for future research.
- Summarize the main findings of the Impact Of Organizational Structure Of Commercial Banks On Efficient Customer Service study and restate its significance.
- List all the sources you cited in Impact Of Organizational Structure Of Commercial Banks On Efficient Customer Service project, following a specific citation style (e.g., APA, MLA, Chicago).