The main objective of any financial institution is to harness their profit making potentials and subsequent development and growth. An the purpose of this study is to urge banks to adopt the efficient use of information technology in all their banking operations. This will in turn load to increased customer’s satisfaction and patronage which will eventually translate into improved deposits. Therefore in this world of dynamism, all banks in order to achieve their set goals must be innovative and adopt the use of computers in their routine operations. It has been proved that the use of computers for auditing and accounting purposes are more efficient and reliable. The bank manager can easily punch the computer from his own office without consulting any of his subordinate and all the information’s he require will appear at a twinkle of an eye. This has gone a long way in maintaining water tight internal control and at the same time reduced fraud in the banking sector.
Data collected were through questionnaires and hypothesis research statements were duely tested using chi-square technique. Data analysis and interpretation gave the following findings:
Information technology has increased customers satisfaction in Trans International Bank PLC.
Information technology has greatly unchanged the profitability of the bank.
Information technology has let to increased bank deposit.
Information technology has led to development and growth of the bank.
Based on my findings, I have recommended that banks should endeavour to:
Computerize fully at aspect of their operations.
Embark on intensive training of their state in order to acquaint them with the uses and applications of computers.
Be prudent in management of their resources and adhere to ethics and law guiding banking operations in Nigeria.
Title Page ii
Dedication iii
Acknowledgement iv
Approval Page v
Abstract vi
Table of contents viii
CHAPTER ONE
1.0 Introduction 1
1.1 Background of the Study 1
1.2 Statement of the problems 3
1.3 Purpose of the Study 4
1.4 Research Questions 5
1.5 Research Hypotheses 6
1.6 Significance of the Study 7
1.7 The scope of the study. 9
CHAPTER TWO
2.0 Literature Review 10
2.1 Introduction 10
2.2 Information technology and management information system 11
2.3 The concept of information technology and competition. 16
2.4 Information technology and the Nigeria Banking environment. 18
2.5 Effect of information technology on customer’s satisfaction in Nigeria financial institution. 23
2.6 Profitability of the Nigeria Banking Industry 25
CHAPTER THREE
3.0 Research design and Methodology. 27
3.1 Research Design 27
3.2 Area of the study 29
3.3 Population of the study 29
3.4 Sample and sampling technique 29
3.5 Instrument for data collection. 29
3.6 Method of data analysis. 30
CHAPTER FOUR
4.0 Data Presentation and Analysis 31
4.1 Hypotheses Testing and Results 31
CHAPTER FIVE
5.0 Findings, Recommendations and conclusion. 45
5.1 Discussion of findings 45
5.2 Recommendations 48
5.3 Conclusion 49
5.4 Limitations of the study. 50
References 52
Questionnaire design 54
Impact Of Information Technology On Customer’s Satisfaction And Profitability In Banks. (n.d.). UniTopics. https://www.unitopics.com/project/material/impact-of-information-technology-on-customers-satisfaction-and-profitability-in-banks/
“Impact Of Information Technology On Customer’s Satisfaction And Profitability In Banks.” UniTopics, https://www.unitopics.com/project/material/impact-of-information-technology-on-customers-satisfaction-and-profitability-in-banks/. Accessed 22 November 2024.
“Impact Of Information Technology On Customer’s Satisfaction And Profitability In Banks.” UniTopics, Accessed November 22, 2024. https://www.unitopics.com/project/material/impact-of-information-technology-on-customers-satisfaction-and-profitability-in-banks/
Here’s a typical structure for Impact Of Information Technology On Customer’s Satisfaction And Profitability In Banks research projects:
- The title page of Impact Of Information Technology On Customer’s Satisfaction And Profitability In Banks should include the project title, your name, institution, and date.
- The abstract of Impact Of Information Technology On Customer’s Satisfaction And Profitability In Banks should be a summary of around 150-250 words and should highlight the main objectives, methods, results, and conclusions.
- The introduction of Impact Of Information Technology On Customer’s Satisfaction And Profitability In Banks should provide the background information, outline the research problem, and state the objectives and significance of the study.
- Review existing research related to Impact Of Information Technology On Customer’s Satisfaction And Profitability In Banks, identifying gaps the study aims to fill.
- The methodology section of Impact Of Information Technology On Customer’s Satisfaction And Profitability In Banks should describe the research design, data collection methods, and analytical techniques used.
- Present the findings of the Impact Of Information Technology On Customer’s Satisfaction And Profitability In Banks research study using tables, charts, and graphs to illustrate key points.
- Interpret Impact Of Information Technology On Customer’s Satisfaction And Profitability In Banks results, discussing their implications, limitations, and potential areas for future research.
- Summarize the main findings of the Impact Of Information Technology On Customer’s Satisfaction And Profitability In Banks study and restate its significance.
- List all the sources you cited in Impact Of Information Technology On Customer’s Satisfaction And Profitability In Banks project, following a specific citation style (e.g., APA, MLA, Chicago).