This project titled: DESIGN AND IMPLEMENTATION OF COMPLAINTS MANAGEMENT SYSTEM, is a web-based application that can be accessed throughout the campus. This work was designed to aid the framework for an existing system which is manually based having demerit of inaccuracy, insecurity and poor performance. The obvious merit of online complaint handling system prompted this project to see ways of integrating our appeal process to the internet for speed, efficiency, security, accuracy, and reliability for student satisfaction. The system was implemented using HTML formatting language, MySQL database management for data keeping and JAVA programming language for server side program.
Cover page i
Title page ii
Declaration iii
Certification iv
Dedication v
Acknowledgement vi
Abstract vii
Table of content viii
List of figures xi
List of tables xii
CHAPTER ONE: INTRODUCTION
1.1 Background of the Study 1
1.2 Statement of the Problem 2
1.3 Aim and Objectives of the Study 3
1.4 Significant of Study 3
1.5 Scope of the Study 4
1.6 Limitation of the study 4
1.7 Operational Definition of terms 5
CHAPTER TWO: LITERATURE REVIEW
2.0 Introduction 7
2.1 Concept of Complaint Registration and Appeal System 8
2.1.1 Definition of an Academic Complaint 8
2.1.2 Categories of an Academic Complaint 8
2.1.2.1 Academic Complaint 9
2.1.2.2 Non-Academic Complaint 10
2.1.3 The benefit of having an Internal Complaint System 10
2.1.4 The Student Complaint and Appeal Policy and Procedure 11
2.1.5 The values for Complaint and Appeal management policy 11
2.2 Five Steps for processing Complaint Mechanism 12
2.3 Procedure for Handling Complaint 12
2.3.1 Student Complaint against Staff 13
2.4 Need for Complaint Registration and Appeal System 14
2.5 Submission of the Formal Complaint 14
2.6 Motivation for Registration and Appeal System 15
2.7 Automating the Appeal and Complaint process Enables Student 16
2.8 Principle of Addressing complaint 17
CHAPTER THREE: SYSTEM ANALYSIS AND DESIGN
3.0 Introduction 18
3.1 Analysis of the Existing System 18
3.2 Limitation of the Existing System 19
3.3 Justification of the new System 19
3.4 Methodology 20
3.4.2 Categories of design 22
3.4.2.1 Input Design 22
3.4.2.2 Output Design 22
3.4.2.3 Database Design 22
3.5 Data Collection 23
3.5.1 Interviews 23
3.5.2 Questionnaire 23
3.5.3 Database Table 24
3.6 The Proposed new System 31
3.6.1 Proposed System Modules 32
3.6.2 Advantages of the new Proposed System 32
3.6.3 System Flowchart 32
CHAPTER FOUR: SYSTEM IMPLEMENTATION, TESTING AND INTEGRATION
4.0 Introduction 36
4.1 Choices of Programming Language 36
4.1.1 HTML Markup Language 36
4.1.2 MYSQL 37
4.1.3 JAVA Programming Language 37
4.2 The System Main Menu Implementation 38
4.3 Implementation of the Sub-System 39
4.4 Query Sub-System Implementation 40
4.5 System Testing and Integration 41
4.6 The Test Plan 41
4.7 Test data 42
CHAPTER FIVE: SUMMARY, CONCLUSION AND RECOMMENDATION
5.0 Introduction 43
5.1 Summary 43
5.2 Finding and Discussion 43
5.3 Suggestion for Further Work 44
5.4 Recommendation 45
5.5 Conclusion 45
References 46
Appendix 48
Design And Implementation Of Complaint Management System For University Student. (n.d.). UniTopics. https://www.unitopics.com/project/material/design-and-implementation-of-complaint-management-system-for-university-student/
“Design And Implementation Of Complaint Management System For University Student.” UniTopics, https://www.unitopics.com/project/material/design-and-implementation-of-complaint-management-system-for-university-student/. Accessed 22 November 2024.
“Design And Implementation Of Complaint Management System For University Student.” UniTopics, Accessed November 22, 2024. https://www.unitopics.com/project/material/design-and-implementation-of-complaint-management-system-for-university-student/
Here’s a typical structure for Design And Implementation Of Complaint Management System For University Student research projects:
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- The introduction of Design And Implementation Of Complaint Management System For University Student should provide the background information, outline the research problem, and state the objectives and significance of the study.
- Review existing research related to Design And Implementation Of Complaint Management System For University Student, identifying gaps the study aims to fill.
- The methodology section of Design And Implementation Of Complaint Management System For University Student should describe the research design, data collection methods, and analytical techniques used.
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