This research is aimed at identifying competencies required by secretaries in First Bank Nigeria Plc., Enugu. In carrying out the study, questionnaires were developed and administered on secretaries and their bosses in First Bank Nigeria Plc., Enugu. After the analysis of the data, the following were found, competency required of secretaries include sound judgment, tactfulness, resourcefulness, good communication still and organizing ability.
The study also found out that modern technology has positive effect on the competence requirement of compete secretaries and managers. It was also found that secretaries have positive impact on organizational effectiveness and efficiency.
The following recommendations were made: Secretaries should be sent on regular training programmes and seminars especially where required competence is lacking, there should also be constant appraisal to maintain the competence required of secretaries.
Title Page i
Certification ii
Dedication iii
Abstract iv
Acknowledgement vi
Table of Content vii
CHAPTER ONE
Introduction 1
1.1 Background of the study 1
1.2 Statement of the problem 5
1.3 Purposes of the study 6
1.4 Research question 7
1.5 Significance of the study 7
1.6 Scope/delimitation of the study 8
1.7 Definition of terms 9
CHAPTER TWO
2.0 Review of related literature 12
2.1 The concept of competence 12
2.2 The duties of a secretary 19
2.3 Definition and meaning of competency 20
2.4 Requirement of competent secretary 23
2.5 Review of studies on competence 25
2.6 Summary of review of related literature 28
CHAPTER THREE
Research methodology 29
3.0 Introduction 29
3.1 Design of the study 29
3.2 Population of the study 30
3.3 Sample size and sampling technique 30
3.4 Research instrument 30
3.5 Validity of the instrument 31
3.6 Administration of the instrument and retrieval 31
3.7 Data analysis method 32
CHAPTER FOUR
Data analysis and presentation 33
4.1 Findings and discussion 44
CHAPTER FIVE
Summary, conclusion and recommendations 48
5.1 Conclusion 49
5.2 Recommendation 49
5.3 Limitation of the study 51
Reference 52
Questionnaire 54
Competency Required Of Secretaries In Selected Business Establishment. (n.d.). UniTopics. https://www.unitopics.com/project/material/competency-required-of-secretaries-in-selected-business-establishment/
“Competency Required Of Secretaries In Selected Business Establishment.” UniTopics, https://www.unitopics.com/project/material/competency-required-of-secretaries-in-selected-business-establishment/. Accessed 22 November 2024.
“Competency Required Of Secretaries In Selected Business Establishment.” UniTopics, Accessed November 22, 2024. https://www.unitopics.com/project/material/competency-required-of-secretaries-in-selected-business-establishment/
Here’s a typical structure for Competency Required Of Secretaries In Selected Business Establishment research projects:
- The title page of Competency Required Of Secretaries In Selected Business Establishment should include the project title, your name, institution, and date.
- The abstract of Competency Required Of Secretaries In Selected Business Establishment should be a summary of around 150-250 words and should highlight the main objectives, methods, results, and conclusions.
- The introduction of Competency Required Of Secretaries In Selected Business Establishment should provide the background information, outline the research problem, and state the objectives and significance of the study.
- Review existing research related to Competency Required Of Secretaries In Selected Business Establishment, identifying gaps the study aims to fill.
- The methodology section of Competency Required Of Secretaries In Selected Business Establishment should describe the research design, data collection methods, and analytical techniques used.
- Present the findings of the Competency Required Of Secretaries In Selected Business Establishment research study using tables, charts, and graphs to illustrate key points.
- Interpret Competency Required Of Secretaries In Selected Business Establishment results, discussing their implications, limitations, and potential areas for future research.
- Summarize the main findings of the Competency Required Of Secretaries In Selected Business Establishment study and restate its significance.
- List all the sources you cited in Competency Required Of Secretaries In Selected Business Establishment project, following a specific citation style (e.g., APA, MLA, Chicago).